Resource Planning Analyst
About the Role
We’re seeking an experienced Resource Planning Analyst to provide a wide range of operational support/ service delivery across the organisation (Forecast/ scheduling/ Capacity planning). You will be responsible for overseeing the provision of workforce practices and strategies to achieve, operational efficiencies and effective planning strategies.
This is an excellent opportunity to work for a leading brand and join an experienced resource planning team. This organisation in renowned for providing exceptional support to employees.
About the Role:
- Key areas of focus for the role are to address performance management across assigned units with a drive to challenge/improve functions in the delivery of effective actions to drive performance and efficiency.
- Relationship management experience is essential as you will be responsible for communicating resource planning issues across a range of key stakeholders.
- Provide consultative support for the leadership team, guiding and advising to develop effective productivity measures, performance management intelligence and resource planning effectiveness
- Define and provide intelligent information to key stakeholders
Required Skills and Experience:
- Subject Matter expert on industry practise in the areas in Resource planning adherence and driving service delivery excellence.
- Exposure to Nice - IEX WFM would be beneficial.
- Ideally Advanced EXCEL.
- Experience of operating within a Resource Planning team within a multi-site / multi-channel contact centre.
- Strong relationship management experience essential.
- Ability to work reactively utilising WFM and MS Excel.
- Advanced knowledge and experience in using WFM solutions.
- Exceptional numerical reasoning, attention to detail and accuracy.