Contact Centre Advisor (Inbound & Outbound)

About the Role

Due to continued success, our client is now looking to recruit Inbound & Outbound Contact Centre Advisor’s to join their growing operation based in Leicestershire.
Inbound Advisor - £18-20k + uncapped Bonus potential.
Outbound Sales Advisor £20-23k + uncapped Bonus potential.
Key Duties:
As a Contact Centre Advisor you’ll be expected to do the following:

  • Effective management of daily inbound and outbound call demand
  • Deliver exceptional customer service
  • Identify, assess, and resolve customer needs on a first call resolution basis
  • Be a subject matter expert for all areas of our products and services
  • Encourage brand loyalty in our customers; Promote new products and services
  • Provide a measured and results focused approach to customer complaints, ensuring SLAs achieved for resolution time
  • Manage your own caseload, utilising strong administration and prioritisation skills
  • Continually seek to improve the customer experience by identifying service improvement opportunities.
  • You will receive full training and work alongside their experienced team.

About You...

To be considered for the Contact Centre Advisor role, you will have the following skills, qualities, and experience:
  • 1+ Years’ experience in contact centre role
  • Flexibility to work weekends as part of a 5-day working week
  • Previous experience in a target driven environment
  • B2C experience preferable 
Please drop a current CV through to apply and contact Matt Affron 01905 330 794.

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