Customer Service Advisor
Newcastle-under-Lyme

About the Role

 Passionate about Customer Service?


Due to continued success, our client is now looking to recruit EXPERIENCED Customer Service Advisor’s to join their Customer Relationship Team based in Newcastle - Under - Lyme.


If you love customer service and are motivated by making life easier for others, this is the role for you.


Home / Office based role


Starting Salary:
 £20,979.45 (depending on experience) + 10% Annual Bonus (this is based on personal and company performance) + Excellent Benefits.

Hours: You will need to be flexible with working hours as the department operate Monday to Sunday across varies shift patterns between the hours of 9.30am and 8.30pm (Incl 1 weekend in every 4weeks). 


  • Making both Outbound & Inbound calls to existing clients
  • Building long lasting relationships and building a strong community presence amongst clients.
  • Being the first point of contact  for queries and advice whilst objection handling to the up-most of your ability. 
  • Drive key relationship building and enhance the customer experience through outbound campaigns
  • Working alongside  multiple departments to gather feedback from clients, whilst sharing best practise.
  • Analysing client activity data and reports 


Your experience and skills


  • Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
  • A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines,
  • Ability to work individually and as part of a team
  • Strong Customer service background whether this be over the telephone or face 2 face.
  • Good interpersonal skills and the ability to build rapport at all levels 
  • Excellent organizational and time management skills
  • Excellent verbal and written communication skills

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