Office Manager
Staffordshire

About the Role

This is an exciting opportunity to join a growing organisation. The successful candidate will have overall responsibility of team performance across a variety of metrics. You will also be dealing directly with external clients so strong relationship management experience is essential. With more contracts on the horizon this is an excellent time to join and make an instant impact. The ideal candidate will be passionate about people and driving customer excellence. This organisation provides a flexible working scheme and will require at least two days per week on site when safe to do so.
 
Key Accountabilities:

  • Leading, coaching and advising team on a day to day basis to drive positive engagement and empowerment of the team
  • Continually seek to improve performance of team
  • Identify training needs and take decisions relating to individual’s personal development
  • Work closely with your team to ensure all aspects of the claims are being dealt with following the correct procedures and guidelines
  • To constantly seek to improve the service and develop innovative solutions
  • Handling escalated complaints and issues relating to supply chain partners
  • Production of daily management information and team statistics
  • Liaise with clients and other third parties in a professional and efficient manner
  • Carry out other duties and special projects in addition to key tasks which are within your skills
Experience
  • Team Management experience essential
  • Experience in coaching and supporting members of staff
  • Previous experience in the Insurance Industry – Desired
  • CII qualified to Cert CII level – desirable but not essential
  • 3rd party relationship management experience

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