Sales Team Manager
About the Role
Are you a target driven enthusiast with team management experience looking to join a vibrant and fast paced award-winning team?
MUST be able to start on Monday 26th April 2021.
Basic Salary £25-28k (OTE £35 - £40k) + Excellent Benefits
My client is looking for an energetic, enthusiastic, and confident Sales Team Manager, with exceptional communication and sales management skills, to join their team in the Buckinghamshire area.
Working within a busy contact centre, the Sales Team Leader will lead a team of 9 Tele Sales Agents, to deliver sales targets and achieving all KPI’s within current regulatory guidelines and service levels. You will be responsible for investigating customer complaints, monitoring calls, and feeding back to team members. Setting operational targets and plans, you will monitor individuals’ performance and give them everything they need to thrive. You will also provide customers with pet insurance quotes and conclude sales calls effectively.
You will be the primary contact for the Sales team members and training Leads and work closely with the Contact Centre Manager in delivering and maintaining organisational and departmental standards.
As a Team Leader, you will be competent in addressing unsatisfactory performance and behavioural issues, be approachable and have the ability to work under pressure to meet tight deadlines. You will have proven experience in managing, coaching, motivating, and developing team members. You will be an articulate and pro-active individual with excellent communication and relationship skills. You must be motivated to achieve positive results and own and meet team targets.
Contact Centre experience - Essential
Sales Team Management experience - Minimum of 2 years