Customer Service Advisor

About the Role

Passionate about Customer Service?

Due to continued success, our client is now looking to recruit a number of EXPERIENCED Customer Service Advisor’s to join their Customer Relationship Team. This role is currently working from home, however in the future a form of hybrid working would be needed - Travel would be required  onsite upto a couple of times a month  based at my client's office in Stoke - on - Trent.
If you love customer service and are motivated by making life easier for others, this is the role for you.

Starting Salary:
 £20,979.45 (depending on experience) + 10% Annual Bonus (this is based on personal and company performance) + Excellent Benefits.

Hours: You will need to be flexible with working hours as the department operate Monday to Sunday across varies shift patterns between the hours of 9.30am and 8.30pm (Incl 1 weekend in every 4weeks). 

  • Making both Outbound & Inbound calls to existing clients
  • Building long lasting relationships and building a strong community presence amongst clients.
  • Being the first point of contact  for queries and advice whilst objection handling to the up-most of your ability. 
  • Drive key relationship building and enhance the customer experience through outbound campaigns
  • Working alongside  multiple departments to gather feedback from clients, whilst sharing best practise.
  • Analysing client activity data and reports 

Your experience and skills

  • Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
  • A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines,
  • Ability to work individually and as part of a team
  • Strong Customer service background whether this be over the telephone or face 2 face.
  • Good interpersonal skills and the ability to build rapport at all levels 
  • Excellent organizational and time management skills
  • Excellent verbal and written communication skills

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