Customer Support Advisor
Coventry

About the Role

Due to company growth & demand, our client is now looking to recruit a Customer Support Advisor to join their Support team. The business is fast paced with a serious call demand, but you are targeted on giving each call the best and most informative service possible. If you love customer service, love helping people and want a real career within a fantastic business then this is for YOU!

Starting Salary:
 £20,360 + Benefits (salary has the potential to grow over £26k).

  • Providing the best customer service & support possible for the customers answering calls & emails to existing customers
  • Answer all inbound enquiries within SLA whilst aiming to achieve 1st call resolution for all enquiries. 
  • Being the first point of contact  for queries and advice whilst objection handling to the up-most of your ability. 
  • Dispatch appropriate materials as and when required to customers.
  • Working alongside multiple departments to gather feedback from customers, whilst sharing best practise.
Your experience and skills
  • Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
  • A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines,
  • Ability to work individually and as part of a team
  • Strong Customer service background ideally in Contact Centre.
  • Good interpersonal skills and the ability to build rapport at all levels 
  • Excellent organisational and time management skills
  • Excellent verbal and written communication skills
This is a career NOT just your normal contact centre role we are looking for passionate people whom want to be part of a great business.

please apply with your CV and contact Matt Affron 07753432891.

Twitter LinkedIn Facebook

constantly on the hunt for the best candidates