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Fluent German / English Customer Service Advisor
Bicester

About the Role

Passionate about Customer Service?
 
Due to continued success, our client is now looking to recruit EXPERIENCED German speaking Customer Service Advisor’s to join their Customer care Team based in Bicester.
 
You will be offered a generous starting salary of £24K - + Excellent Benefits + 23 days Holiday + 8 Bank Holidays per year.
 
Hours of work: Rotating shift pattern of 8am – 4pm and 12pm till 8pm Monday to Friday
 
Key Duties:
 
As a Customer Service Advisor you’ll be expected to do the following:

• Effective management of daily inbound and outbound call demand
• Deliver exceptional customer service
• Identify, assess, and resolve customer needs on a first call resolution basis
• Be a subject matter expert for all areas of our products and services
• Encourage brand loyalty in our customers; Promote new products and services
• Provide a measured and results focused approach to customer complaints, ensuring SLAs achieved for resolution time
• Manage your own caseload, utilising strong administration and prioritisation skills
• Continually seek to improve the customer experience by identifying service improvement opportunities.
• You will receive full training and work alongside their experienced team.

 
About You...
 
To be considered for the Customer Service Advisor role, you will have the following skills, qualities, and experience:

• 1+ Years’ experience in contact centre role
• Speak fluent English and German language
• Flexibility to work occasional weekends
• Previous experience in a target driven environment
• B2C experience preferable