Process Improvement Manager (6 month FTC)

About the Role

We have a fantastic opportunity for an exceptional Process Improvement Manager to join our forward-thinking client to drive change and continuous, sustainable improvement across operations, using Lean Six Sigma Methodologies and RPA technology as well as project management capability.

** This role is remote with regular (expensed) travel to Oxfordshire **

This role will initially be a 6 month FTC, however, it likely to extend further.

The successful individual will be a certified ‘Green Belt’ (or higher!) and will have the responsibility of providing strategic and analytical support to Contact Centre Management and define, lead, manage & execute key Organisational/Corporate initiatives and process improvement projects.

You will deliver training and mentor operational operations staff on continuous improvement methods and will continually review ways to improve processes.

Key Accountabilities:

  • Define, lead, manage and execute process improvement initiatives using Six Sigma/Lean methodologies
  • Process mapping using MS Visio (value stream mapping for back office processes)
  • Utilize a data driven approach to problem solving to identify opportunities for improvement within the organization
  • Identify and oversee opportunities for eliminating cost, and increasing efficiency
  • Identify robotics process automation (RPA) opportunities and support end to end deployment of RPA in the business
  • Provide deep dive analytical insights on all aspects of customer journey
  • Establish positive working relationships at senior levels with cross-functional teams
  • Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome
  • Coach, guide and support team to achieve team, department and strategic objectives.
  • Promote Six Sigma approach across all levels of the operations/NI Business
We are looking for a certified ‘Green Belt’ professional with extensive Six Sigma knowledge.

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