Dialler Manager

About the Role

We’re seeking an experienced Dialler Manager to provide a wide range of implementation/ operational support (Collections services). You will be responsible for overseeing the Dialler activity for the organisation.

This is an excellent opportunity to work for a leading brand and join a growing area of the business. This organisation in renowned for providing exceptional support to employees.

About the Role:

  • Dialler - Key areas of focus for the role are to address dialler performance/ strategy across assigned units with a drive to challenge/improve functions in the delivery of effective actions to drive performance and efficiency.
  • Optimise business revenue through delivery of innovative dialler strategies
  • you will be tasked with analysis and reporting on dialler & contact data
  • Manage inbound and outbound campaigns for the business 
  • This role will Real time manage the dialler activity for the business. 
  • Relationship management experience is essential as you will be responsible for communicating Dialler productivity, trends & issues across a range of key stakeholders.
  • Provide consultative support for the leadership team, guiding and advising to develop effective productivity measures, performance management intelligence and resource planning effectiveness
  • Define and provide intelligent information to key stakeholders

Required Skills and Experience:
  • Subject Matter expert on industry practise in the areas in Resource planning adherence and driving service delivery excellence.
    • Exposure Dialler systems (Contact centre)
    • Strong EXCEL.
    • Experience of operating within a multi-site / multi-channel contact centre.
    • Strong relationship management experience essential.
    • Ability to work proactively/ re-actively utilising Dialler systems and MS Excel.
    • Exceptional numerical reasoning, attention to detail and accuracy.
Please contact Matt Affron 01905 330 794.

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