Resource Planning Solution Lead
Barcelona

About the Role

We are looking for an exceptionally talented Resource Planning professional to join a highly progressive, rapidly growing Contact Centre BPO to work between the Sales / Bid and the BAU Teams to design and implement planning solutions on behalf of their present and potential clients.

*** This role is Homebased anywhere in Europe ***

The individual we seek will be used to working in a highly fast paced environment, with very large FTE numbers across multiple geographically diverse Contact Centre operations and home working solutions.

A key aspect of this role will be new client introduction and handover from Sales / Bid to BAU and the successful individual will be the main conduit between these departments and will be the planning expert.

Key Responsibilities:

  • Responsible for the design and delivery of planning models into new client accounts.
  • Responsible for the successful transition and handover of New Business to BAU teams, ensuring that all contractual assumptions are planned for and delivering expected levels of success.
  • Planning Innovation within our clients workforce management team using your experience to lead the way in Planning delivery on behalf of our client.
  • Supporting the businesses people plans to design schedules which are aimed at achieving financial margin, while reducing attrition and improving retention for our clients campaigns.
  • Day to day support to the central planning teams as required.

This is a tremendous role for a superb planning professional to join a progressive, rewarding and high achieving organisation in a period of rapid change and development.

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