Sorry, this job is no longer available
Please use the search to find another job.

Resource Planning Solution Lead

About the Role

We are looking for an exceptionally talented Resource Planning professional to join a highly progressive, rapidly growing Contact Centre BPO to work between the Sales / Bid and the BAU Teams to design and implement planning solutions on behalf of their present and potential clients.

*** This role is Homebased anywhere in Europe ***

The individual we seek will be used to working in a highly fast paced environment, with very large FTE numbers across multiple geographically diverse Contact Centre operations and home working solutions.

A key aspect of this role will be new client introduction and handover from Sales / Bid to BAU and the successful individual will be the main conduit between these departments and will be the planning expert.

Key Responsibilities:

  • Responsible for the design and delivery of planning models into new client accounts.
  • Responsible for the successful transition and handover of New Business to BAU teams, ensuring that all contractual assumptions are planned for and delivering expected levels of success.
  • Planning Innovation within our clients workforce management team using your experience to lead the way in Planning delivery on behalf of our client.
  • Supporting the businesses people plans to design schedules which are aimed at achieving financial margin, while reducing attrition and improving retention for our clients campaigns.
  • Day to day support to the central planning teams as required.

This is a tremendous role for a superb planning professional to join a progressive, rewarding and high achieving organisation in a period of rapid change and development.

constantly on the hunt for the best candidates