Customer service advisor
Knowsley

About the Role

RESPONSIBILITIES

  • Provide first line response and be the point of contact for all customer queries
  • Own and drive resolution over the Phone, via Email and Chat with internal and external customers Respond to all inbound contacts adhering to set targets (daily, weekly and monthly)

SHIFT PATERNS
This Contact centre operate between 8am and 9pm so you will be on varios shifts between these hours.
Weekend working is part of this rota.

LANGUAGE CAPABILITY

  • Must have strong written communication skills in English to understand and respond to customer issues

SKILLS AND ABILITIES

  • Computer literate
  • Organised, with high sense of priority
  • Good levels of numeracy, accuracy and attention to detail
  • Strong work ethic, can work independently and as part of a team
  • Passionate for our brand and customer service
  • Excellent interpersonal skills and the ability to build and maintain strong relationships

BENEFITS

  • Permanent contract
  • Competitive compensation package including upselling bonus
  • Paid annual leave
  • Employee discount 
  • Full training

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