Senior Analyst

About the Role

We’re seeking an experienced Senior Analyst to provide a wide range insight & analysis for the business & its clients. The organisation will need a great mind to review the incoming data to deliver analysis to improve Customer & company metrics and SLA's.

Role is completely home based with occasional travel to company & client sites..

This is an excellent opportunity to work for a leading brand and join an experienced Analytics team.

About the Role:

  • Providing guidance and business focus for the business & their clients - senior stakeholder engagement 
  • Relationship management experience is essential as you will be responsible for communicating analytically project information with internal & external stakeholders.
  • You will be creating operational analytical project documentation - taking full responsibility for the end-to-end analytics solution
  • Take ownership of the projects - managing any risks and issues.
  • Provide consultative support for the leadership team, guiding and advising to develop effective productivity measures, performance management intelligence and resource planning effectiveness
  • Define and provide intelligent information to key stakeholders
Required Skills and Experience:
  • Experience change analysis background - managing clients and stakeholder relationships.
    • Statistical analysis background - Regression, decision trees & forecasting.
    • Exposure to Azure, Power BI, SQL, R, Python to manipulate and visualise data.
    • Experience working with Big unstructured data to drive change. 
    • Experience working with RAW data.
    • Experience of operating within a Retail/ Online/ Tech/ FS/ Contact Centre. 
    • Strong relationship management experience essential & experience simplifying the data outputs and making them manageable for communication. 
    • Exceptional project management experience.
Please contact Matt Affron 01905 330 794

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