Collections Advisor

About the Role

Collections Advisor - Coventry - Multiple roles available - £18.5k Rising to £19.2k  + Excellent Bens - Immediate start 

We are currently supporting the growth of a Collections Division within a Specialist Financial Services team based in Coventry. Opening hours are between 8.00am to 8.00pm Monday to Sunday, across various shift patterns 

As a Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.

  • Previous Collections experience
  • Contact Centre & Customer Service experience
  • Current or recent experience in a regulated finance company
  • Outbound & Inbound calling experience
  • Excellent listener
  • Excellent Credit history - Credit Checks will be carried out
  • Positive attitude and the ability to handling objections in a constructive way
  • Ability to respond quickly to training and adapt to changes within the industry
  • Proven experience of working successfully to targets
  • Experience in a busy working environment
  • Able to carry out processes in a compliant manner

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