Customer Service Advisor

Customer Service Advisor – North West - £18 – 20K + Bens

Are you wanting to join a team who are supportive and passionate about their customers and staff? 

**This Role is Remote with the option of occasional Office Work in the North West  **

We are now looking for professional people who have a passion for delivering World Class customer experience.

Do you have previous experience working in a customer focused environment and a genuine passion for problem solving and helping customers. If you are looking to develop your career in a customer services environment this could be the perfect opportunity for you.

Role Summary:

• Assisting customers with their questions, queries, and any issues in a timely manner.
• Form and build excellent relationships with customers by providing a friendly service to all.
• Analyse customer service needs and provide solutions / next steps
• You will have a commitment to getting it right first time by resolving queries professionally and competently.

Essential Skills:

• Passionate about providing excellent customer service to all customers.
• Empathetic and understanding about emotions and situations.
• Excellent communication and IT skills
• Driven and motivated to achieve and beat targets and objectives.
• Friendly and supportive to both other team members and customers.