Contact Centre Operations Manager

About the Role

We are recruiting for a highly experienced Contact Centre Operations Manager to lead a growing customer service and support operation for a large, well known utilities organisation.

** This is a homeworking role with some UK travel **

A background in Utilities would be a distinct advantage (although not essential) and the successful applicant will be responsible for:

  • Leading, developing, motivating and inspiring a growing team of Managers and their teams to ensure KPI’s and CSAT sores are achieved
  • Full accountability of the Contact Centre operation, reporting into the Operations Director
  • Full budgetary responsibility and will be responsible for creating plans to meet financial targets
  • Working with the Resource Planning, Recruitment and Training teams you will ensure you have enough of the correctly skilled and trained team members to achieve set KPI’s
You will be a seasoned Contact Centre leader who is looking for a challenging role in a progressive, forward thinking organisation.

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