Inbound Customer Service Advisor

About the Role

Inbound Customer Service Advisor's
Full Time/Permanent / Home - Based / Anywhere in UK
Start dates - Monday 9th August & Monday 16th August 2021
We’re currently looking for enthusiastic customer service focused individuals who put customers first, enjoy problem solving, are proactive and can use their initiative to exceed customers’ expectations!

Cactus Search are currently in partnership with an amazing client who have consistently been at the top of their game within the Contact Centre Industry, due to continued success they have huge plans to grow their existing Remote (Inbound) Sales teams.

Salary - £18,500 (Salary increase based on KPIs & after training has been completed)

Operational Hours - Monday to Friday 08:30 – 19:00 Saturday 08:30 – 18:00 Sunday 09:00 – 17:00

(Annualised Hours means that if you are employed to work a set number of hours per week (your Contractual Hours, to be agreed with you during recruitment), during “off peak weeks” you will be required to work less hours per week, and then during “peak weeks”, you will be required to work more hours per week.)

Who are we looking for?

  • A great communicator who is enthusiastic about helping customers, has a passion about achieving goals and comfortable selling products that fit a customer’s requirements.
  • Thrive on learning new knowledge and skills and are quick to adapt. Know your way around a computer and can navigate multiple systems.
  • Be self-motivated and can work from home with minimal supervision. Be resilient and can adapt to a fast paced and ever-changing environment.
  • Contact Centre Sales experience.
  • Good basic IT skills and strong written literacy skills
  • Positive and self-confident approach when dealing with customers over the phone
  • Ability to work under pressure and handle a high number of calls within a shift
If the above sounds like you AND you have:
  • A quiet and secluded home office
  • Laptop
  •  USB Headset
  • Second screen
  • 5mb Good download speed
  • You will also need to attend a mandatory paid full-time virtual training course of 4 weeks, to be delivered virtually over set shifts (usually 09:00-17:30).

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