Account Director
Leeds

About the Role

I am delighted to be partnering with a fantastic BPO Outsourcing company who are looking to appoint an Account Director to manage their client accounts. I am looking to speak to Account Director's that are from a strong contact centre background ideally within BPO Outsourcing with experience in telephony to manage and grow client relationships further.

The Account Director will be responsible for driving continuous improvement and expanding the breadth & depth of the client relationships. Essentially, the Account Director will be responsible for ensuring the client is happiness...

Responsibilities: 

  • Primary day-to-day client contact
  • Financial forecasting
  • Farming & Growth
  • Ensuring clear communications between the client and Operations
  • Driving continuous improvement agenda
  • Production/overseeing production of MI
  • Working with Operations on tactical delivery of the account
  • Monthly and quarterly review with business & client
  • Monthly/quarterly customer satisfaction - addressing any concerns 
  • Delivery of monthly and quarterly business reviews
  • Implementing client account plans
Essential skills & experience:
  • Operational experience within BPO / Outsourcing & contact centre industry
  • Client services and account management experience
  • Contact centre & Telephony exposure 
  • Owned and delivered monthly business reviews as well as participating with Account Director
  • Strong relationship building skills that will drive forward a partnership with the client and garner trust and confidence
  • Strong communication skills and can relay information and data with ease to a wide audience both verbally and through reporting
  • Ability to work with senior leaders in the operation whilst holding parties accountable for their remit to deliver to client
  • Self motivated and driven
Please Contact Matt Affron 07753432891/ 01905 330 794.

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