Spanish/Portuguese Customer Service advisor - Work from home 3 days per week
About the Role
Passionate about Customer Service?
Due to continued success, our client is now looking to recruit EXPERIENCED Spanish/Portuguese speaking Customer Service Advisor’s to join their Customer care Team based in Bicester.
You will be offered a generous starting salary of £24K - + Excellent Benefits + 23 days Holiday + 8 Bank Holidays per year.
Hours of work: Rotating shift pattern of 9am – 6pm Monday to Saturday (37.5 Hours)
As a Customer Service Advisor you’ll be expected to do the following:
- Effective management of daily inbound and outbound call demand
- Deliver exceptional customer service
- Identify, assess, and resolve customer needs on a first call resolution basis
- Be a subject matter expert for all areas of our products and services
- Encourage brand loyalty in our customers; Promote new products and services
- Provide a measured and results focused approach to customer complaints, ensuring SLAs achieved for resolution time
- Manage your own caseload, utilising strong administration and prioritisation skills
- Continually seek to improve the customer experience by identifying service improvement opportunities.
- You will receive full training and work alongside their experienced team.
To be considered for the Customer Service Advisor role, you will have the following skills, qualities, and experience:
- 1+ Years’ experience in contact centre role
- Speak fluent English/Portuguese/Spanish languages
- Flexibility to work occasional weekends
- Previous experience in a target driven environment
- B2C experience preferable
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