Customer Service advisor - Homeworking after 12 weeks Office training
Leicester

About the Role

Passionate about Customer Service? Looking for a Unique opportunity with a leading on-line retailer?
Mainly Live chat and Emails

We have a number of exciting opportunities available as this fabulous multi-national online retailer is looking to expand their ‘Best in class’ Online Customer Care Team.

Location: This will be a home-based role after 12 weeks; you will need to travel to Fosse Park for the first 12 weeks for Training.

Salary: £18K + Excellent Benefits

Laptop & Headset Provided

Hours: 
Either Fixed Sun to Thurs OR Fixed Tues to Sat
Weeks 1 & 2: 09:00-17:00
Week 3: 11:00-19:00
(Sat and Sun operating hours are 10:00-18:00)


What the Job Entails:

• Provide first line response and be the point of contact for all customer queries
• Own and drive resolution over via Email and Chat with internal and external customers
• Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly)
• Analyse contact drivers to fully understand our customer needs
• Achieve top quality Customer Satisfaction/Quality scores
• Update all system notes at the end of the customer interaction ensuring they meet the required quality standards
• Adhere to the Complaints management process, and adopt a proactive approach to problem solving in order to prevent escalations
• Adopt a professional manner in all interactions with internal and external customers

• Competent level of English (verbal and written)
• Computer literate
• Organised, with high sense of priority
• High levels of numeracy, accuracy and attention to detail
• Strong work ethic, can work independently and as well as part of a team
• Excellent interpersonal skills and the ability to build and maintain strong relationships at all levels of the business