Scheduling Analyst

We’re seeking multiple experienced Scheduling Analyst to provide a wide range of operational support/ service delivery across the organisation (Scheduling &/OR Real Time Analytics). You will be responsible for overseeing the provision of workforce practices and strategies to achieve, operational & field based efficiency's and effective planning strategies.

*Role requires 2 weeks training fully exspenced on company site BUT once completed position will be FULLY Home based working*

This is an excellent opportunity to work for a leading brand and join an experienced business function in a new area of the business. This organisation in renowned for providing exceptional support to employees.

You will:

• Schedule &/ OR Real time manage business demand and requirements across multiple channels (operational/ field)
• Maintain staff activities and records on the business WFM system, maintain shift plans, identifying any shortfalls in staffing levels to the senior managers.
• Optimise scheduling processes to achieve service levels.
• Work with Operational Leaders to ensure shrinkage is well understood by all stakeholders and planned for.
• Track planned and unplanned absence and produce reports in the form of daily, weekly and monthly scorecards.
• Carry out strategic resource planning tasks.

You will have a Contact Centre background and will have worked as a Scheduller & or other Resource planning function in a complex operation in the past. You will have a very good level of Excel skills.

Please contact Matt Affforn 07753432891