Contact Centre General Manager

About the Role

We are looking for an impressive General Manager to join a rapidly growing Contact Centre operation in India.

**** PLEASE NOTE - We are looking for a UK National who wishes to relocate to that part of the world for a period of 2 years. The organisation will provide all accommodation, car, travel back to the UK a couple of times a year and bens ****

Reporting to the board, the individual will have a background in the leadership of a Service-related business (preferably Contact Centre - Outsourcing) and will have full responsibility for the entire operation (people, process, technology).

The successful individual will have the following skills and experience:

  • Experience of leading Contact Centre operations at a Senior level – preferably within the BPO sector with full grasp of contact centre metrics.
  • Track record of reducing attrition business through various tools and approaches.
  • Ability to be strategic in approach
  • A demonstrable background of P&L responsibility, with a strong grasp of financial statements and metrics.
  • Experience of growing an organisation and the scars to show
  • Working with different operational leads and senior management & stakeholders to drive an outstanding performance culture
  • In-depth understanding of resource planning in a high volume organisation.
  • Lead transformation project for the business
  • Deployment of digital transformations & changes
This is an amazing opportunity for an individual to join an organisation to gain the valuable experience of working overseas in different cultures which will only help further their career.

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