Data Analyst
Essex

About the Role

We have an exciting opportunity  for an Experienced Data Analyst to join our clients growing team 

**This is a Work from Home role , however you MUST be able to commute to the office  if needed  in Basildon , Essex **

You will be responsible for the creation and amendment of performance reporting for senior management and clients , utilising data to highlight trends and opportunities whilst maintaining and improving current dashboard performance .

Main Duties and Responsibilities

• Creating and amending performance reporting for operations teams and clients 
• Utilise data to highlight trends and opportunities for continuous improvement plans .
• Develop and maintain ETL data extraction packages focused on flexible reporting for BI solution .
• Develop new data sources to enrich existing customer interaction insight to support customer centric processes.
• Maintain control framework around report / dashboard design and delivery 
• Develop dashboards and reporting suite to analyse and inform business decisions.

• Ability to deliver multiple high priority projects simultaneously.
• The ability to analyse , model and interpret data.
• Highly experienced in using BI tools such as  Power BI and Tableau .
• Significant experience and knowledge of SQL, SSIS , SSRS and ETL packages .
• Experience/Knowledge of html, json, .net, JavaScript, Azure, Visual Basic, Data cubes, preferred, not essential.
• Excellent problem-solving skills - be a logical thinker and have an analytical mind.
• Experience working with employee-based performance data, including standard deviation and other assessment methods.
• Progressive management information, data engineer and data insight experience preferably in a contact centre environment.