Sorry, this job is no longer available
Please use the search to find another job.

Data and Performance Analyst

About the Role

We have an exciting opportunity for an Experienced Data and Performance Analyst to join our clients growing team 

**This is a HYBRID role with 3 days working  from home and 2 from the office based in Bellshill , North Lanarkshire **

You will be responsible for the creation and amendment of daily and weekly performance reporting, utilising data to highlight trends and opportunities within the performance of the team .

Main Duties and Responsibilities

 The role of the Analyst is to assist the centers through daily and weekly reporting at a line of business level on Key Performance indicators, including:

• Call queue performance.
• Staffing and adherence performance.
• Other key call KPIs and Insight, such as AHT, Resolution Rate, Transfer Rate and Service Level.

Experience, skills and knowledge required for the role

  • The ability to analyse , model and interpret data.
  • Demonstratable experience of MySQL, SQL server, VBA, Google Cloud or Maria DB .
  •  Demonstratable experience within an analytical or data mining focused role.
  • Previous experience of data analysis and/or reporting within a call centre environment.
  • The ability to build complex reporting models.
  • Excellent problem-solving skills - be a logical thinker and have an analytical mind.
  • Be able to demonstrate working to tight timescales.
  • Great attention to detail. 

constantly on the hunt for the best candidates