Scheduler - Customer Service

About the Role

About the Role
Scheduling Advisors - Redditch - Fulltime/Perm - £23k + Bonus scheme

Our client is looking to hire a number of Schedulers for a busy Contact centre based out of Redditch.

The ideal candidate:

We are looking for those with previous experience of phone-based customer service. You will have excellent people skills and will be someone who enjoys dealing with a wide range of enquiries. You may not always immediately know the answer, but you will enjoy seeing the query through to resolution, taking ownership and proactively building your knowledge as you seek out the correct advice or booking the right type of professional to help resolve their issue. 

We are looking for people who are passionate about delivering outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Role responsibilities:

  • Handling inbound customers enquiries.
  • On point appointment setting.
  • Providing accurate information to all customers.
  • Providing a professional service and promoting the brand in a positive manner
  • Problem solving and dealing with difficult calls and customers.
  • Taking a high volume of inbound calls.
  • Working as part of a team to ensure all deadlines are met.
  • Associated administration duties as required.

What skills you will need:

  • Strong Customer Service Experience.
  • Ability to deliver exceptional customer service.
  • Scheduling experience
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated.
  • Ability to multi-task and manage time effectively.
  • Contact Centre experience (desirable)
  • Enthusiastic & positive approach
  • Career driven
25 days Holiday plus bank holidays – Great matched Pension scheme – Loads of free perks

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