MI Analyst
North West England

About the Role

The role of MI Analyst is responsible for the creation and ongoing production of business MI reports for the business and their clients. In addition, you will deliver operational insights analysis to assist with continuous improvement and identify trends & anomalies.
 
** This role is home based with some office travel **
 
You will apply your expert technical analysis and data analysis to generate insight which will have a major impact on business decisions such as developing new services.  

Delivery of Management Information reports produced according to regular cycles and requests to enable accurate and timely business decision making & adherence to internal and client key performance indicators.
 
Main Duties and Responsibilities

• Perform daily, weekly and monthly report creation, production and analysis tasks according to priorities and schedules agreed with the rest of the business
• Use data to analyse existing business processes in order to identify alternative solutions and recommend new approaches for both internal and external MI intelligence
• Provide guidance and training to members of the operational team of the effective use of data and tools to drive improved business performance.
• Attend and lead on insights delivery and requirements gathering at specified meetings

• Work closely with the wider MI & BI Team, sharing knowledge of tools, methodologies and techniques to ensure best practice across the business

• Advanced computer literacy including experience of using MS Excel to connect to external data sources and constructing large/complex data sets and able to present data through presentational packs
• Significant experience of analysing data from a range of sources
• Significant experience of working with stakeholders to define hypotheses and relevant analytical approaches to test them
• Experienced in using (STORM ACD, Teli Opti - WFM) and very familiar with MI practices and procedures
• Significant experience and knowledge of SQL
• Excellent problem-solving skills - be a logical thinker and have an analytical mind.