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Customer Service Team Leader
Central London

About the Role

We are looking for an experienced Customer Service Team Leader for a fantastic, rapid paced, exciting business based in Central London (Hybrid working).


  • Reporting to the Customers Services Manager, you will be responsible for overseeing all day to day operations for your UK Market.
  • Managing any escalations, motivating, leading, training and developing a large team of Customer Care Agents (Ranging from approx 20-40 in peak).Thoroughly understand customers' voices in order to improve customer satisfaction.
  • Strive to achieve department KPI’s.
  • Working closely with key stakeholders able to implement changes in policies and procedures in ensuring high levels of customer service are always met for your market.

  • Outstanding written and oral communication skills IN English, with the ability to understand and respond to customer issues.
  • Experience in people management.
  • Contact Centre Industry
  • Computer literate in all Microsoft packages with the ability to learn new skills.
  • Must be organised, with a high sense of priority.
  • Be flexible with assignments and operational changes with some expectations for overtime.
  • A keen interest in websites and their functionality; ecommerce, email communication and online marketing and merchandising.
  • High levels of numeracy, accuracy, and attention to detail.
  • Strong work ethic can work independently and as well as part of a team.
  • Excellent interpersonal skills and the ability to build and maintain strong relationships at all levels of the business and with external suppliers and providers.

constantly on the hunt for the best candidates