Marketing Executive (Customer & Brand)
Bicester

About the Role

This is a fantastic opportunity to join a young but rapidly growing company in a fast-changing and exciting industry. 

This role requires you to become the expert on our customers, improving the customer experience and focusing on customer relationship management. 

You will also be a significant contributor to the look and feel of the business, having a direct impact on our brand development. 
Options to consider a Senior Marketing Executive position for the right candidate.
 
Key responsibilities include:

• Improve customer service through a combination of improving processes, comms content and technology:
• Know how and when best to communicate to our customers
• Send well timed and relevant messages to customers on all available touchpoints
• Undertake a test and learn strategy to improve communication success
• Monitor and report on KPIs, such as CSAT scores
• Help increase retention and renewals by fostering a positive relationship between customer and the brand
• Ensure a consistent brand, along with regular and engaging comms
• Manage customer communication campaigns

• Excellent writing and copywriting skills
• Ability to translate complicated information into a compelling and easy to understand way
• A customer-oriented approach
• Excellent communications skills