French Speaking Customer Care (NIGHT SHIFT)
London

About the Role

French Customer Care Advisor (Night Shift) - Central London - Hybrid working (3days office/2days working from home) 
RESPONSIBILITIES:

  • Reviewing and respond to customer queries using business Zendesk ticketing.
  • Managing business escalations - as customer satisfaction is a key part of the client business.
  • Acting as an escalation point for queries from the customer care team
  • Manage, respond and investigating Customer Care feedback.
  • Escalating and communicating any issues to the Care team management
  • Identifying any & all opportunities for continuous improvement and policy refinement 
  • Actively participating in team meetings, company activities and development opportunities
  • Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines
  • Assist line manager with additional requested tasks

LANGUAGE CAPABILITY:

  • Must have strong written communication skills in English (C1) to understand and respond to customer issues
  • Must have strong written communication skills in English (C1) and French (C1) to understand and respond to customer issues

SKILLS AND ABILITIES:

  • Computer literate in all Microsoft packages
  • Experience with a Zendesk would be fantastic
  • Organised, with high sense of priority
  • Good levels of numeracy, accuracy and attention to detail
  • Strong work ethic, can work independently and as part of a team
  • Passionate for our brand and customer service
  • Excellent interpersonal skills and the ability to build and maintain strong relationships
Please get in touch with Matt Affron 07753432891.

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