Team Leader - Contact Centre
Pontypridd

About the Role

Contact Centre Team Leader
Pontypridd
£25,000 plus bonus and great benefits

With an excellent reputation, great working environment and fantastic promotional prospects, we are working with a company who are well renowned in their industry to help them find an exceptional Inbound Contact Centre Team Leader.

Leading a team of 15 you will come with a background of exceptional service provision in a Contact Centre environment and will be an inspiration to the teams you lead.

This client is an award-winning outsourcer/consultancy that provides BPO services to several different industries and is rapidly growing. They are looking for hard-working individuals, who are interested in developing further and progressing further in the company.

Role Responsibilities:

• Day-to-day management of an inbound customer service team
• Complete monthly 1-1’s with each member of your team
• Deliver and execute incentives to motivate and drive your team
• Identify, report on and pursue new business opportunities
• Management of CRM system to record data and leads
• Hitting individual and team monthly targets
  
  

• A consultative approach to service
• Experience with managing a small team
• Ability to use initiative
• Be driven by great earning potential and career progression
  
  Please feel free to apply or send your CV over directly to James Gibson to be considered – james@cactussearch.co.uk