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Team Leader - Contact Centre

About the Role

Contact Centre Team Leader
£25,000 plus bonus and great benefits

With an excellent reputation, great working environment and fantastic promotional prospects, we are working with a company who are well renowned in their industry to help them find an exceptional Inbound Contact Centre Team Leader.

Leading a team of 15 you will come with a background of exceptional service provision in a Contact Centre environment and will be an inspiration to the teams you lead.

This client is an award-winning outsourcer/consultancy that provides BPO services to several different industries and is rapidly growing. They are looking for hard-working individuals, who are interested in developing further and progressing further in the company.

Role Responsibilities:

  • Day-to-day management of an inbound customer service team
  • Complete monthly 1-1’s with each member of your team
  • Deliver and execute incentives to motivate and drive your team
  • Identify, report on and pursue new business opportunities
  • Management of CRM system to record data and leads
  • Hitting individual and team monthly targets

The Ideal Candidate:
  • A consultative approach to service
  • Experience with managing a small team
  • Ability to use initiative
  • Be driven by great earning potential and career progression

    Please feel free to apply or send your CV over directly to James Gibson to be considered –

constantly on the hunt for the best candidates