Contact Centre Team Leader
Pontypridd

About the Role

Cardiff
Contact Centre Team Leader

With an excellent reputation, great working environment and fantastic promotional prospects, we are working with a company who are well renowned in their industry to help them find an exceptional Inbound Team Leader.

Leading a team of 15 you will come with a background of exceptional service provision in a Contact Centre environment and will be an inspiration to the teams you lead.

** This role is on-site - not remote **

This client is an award-winning outsourcer/consultancy that provides BPO services to several different industries and is rapidly growing. They are looking for hard working individuals, who are interested in developing further and progressing further in the company.

Role Responsibilities:

  • Day-to-day management of an inbound customer service team
  • Complete monthly 1-1’s with each member of your team
  • Deliver and execute incentives to motivate and drive your team
  • Identify, report on and pursue new business opportunities
  • Management of CRM system to record data and leads
  • Hitting individual and team monthly targets

The Ideal Candidate:
  • A consultative approach to service
  • Experience with managing a small team
  • Ability to use initiative
  • Be driven by great earning potential and career progression

    Please feel free to apply or send your CV over directly to James Gibson to be considered – james@cactussearch.co.uk

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