Customer Service advisor
Didsbury

About the Role

Due to continued success, our client is now looking to recruit a number of Customer Service Advisor’s to join their Customer Relationship Team. This role is currently Hybrid, however in the future a form of hybrid working after training is completed.
 
If you love customer service and are motivated by making life easier for others, this is the role for you.

Starting Salary: £20,000 an OTE of around £30k (Paid monthly)

Hours: You will need to be flexible with working hours as the department operate Monday to Sunday across varies shift patterns between the hours of 8am and 8pm (Incl 1 weekend day in every 3weeks). 

• Making both Outbound & Inbound calls to existing clients
• Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability. 
• Drive key relationship building and enhance the customer experience through outbound campaigns
• Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
• Analysing client activity data and reports 

• Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
• A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines,
• Ability to work individually and as part of a team
• Strong Customer service background whether this be over the telephone or face 2 face.
• Good interpersonal skills and the ability to build rapport at all levels 
• Excellent organizational and time management skills
• Excellent verbal and written communication skills