Sales Team Leader (Contact Centre)
Derby

About the Role

Sales Team Leader (Contact Centre) 
Derby
£39,0000 OTE!
(£26,000 basic plus average of £1,000+ a month REALISTIC bonus) 


Our client is a multinational business with a fantasic brand with large and impressive offices in Debry. 

Due to growth this client is looking to recruit an expereinced Sales Team Leader in to their contact centre function to manager circa 14 Advisors who current service one of their key clients accounts with rentions and sales. 

This is a great opportunity and ideal for anyone currently in a Team Leader role who is keen to work in a more progressive and developmental environment with great earning potential. 

Responsibilities:

  • Lead a team to meet and exceed business objectives, service targets corporate goals including: operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
  • Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all advisors in the team, ensuring they attract and retain the very best talent.
  • Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
  • Implement reward & recognition programs and share best practices across teams and build spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
  • Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.

Skill set required:

  • Evidence of effective interpersonal, coaching and leadership/supervisory skills.
  • Previous Team Leading / Managerial experience is essential.
  • Previous experience working in a call centre environment is essential.
  • Excellent verbal and written communication skills.
  • Good numeric and verbal reasoning skills.
  • Effective problem-solving skills.
  • Performance management skills and experience.
  • Client/customer management skills

Applicants must have sales team leader or management experience within a fast-paced Contact Centre environment
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