Senior Customer Service Advisor

About the Role

We are currenting recruiting for a candidate to join the Customer Service Function of a small but rapidly growing business based just outside of Derby.
The organisation has won a number of awards for their products and services within their sector, which is in IT. As they grow, they continue to invest into the professional development of their people, the office has a supportive family feel to it and they are ideally looking for people that want to progress as they grow in size.
In this role it will be your responsibility, as the first point of contact for B2B customers, to offer helpful and important advice, and as such requires an individual with an outgoing and friendly telephone manner and have a confident approach to dealing with queries.  
In order to do this role, you will have to be extremely well organised and possess excellent numeracy, communication and PC skills, as well as an ability to learn quickly and work under your own initiative.   
Requirements for this role:

  • Friendly, confident telephone manner 
  • Excellent written communication skills
  • All-round numeracy skills
  • Excellent all-round PC skills, including MS Excel, Word, & Outlook 
  • Ability to work under pressure & meet deadlines 
  • Proactive approach 
  • Excellent organisational skills 
Not only does this role come with fantastic 1-2-1 training and development but the benefits on offer are way ahead of similar business. 

Benefits include:
  • 25 days+ annual leave plus Public Bank Holidays
  • Extra day off on your birthday
  • Active social calendar
  • Contributory government backed pension scheme
  • 4 x salary death in service benefit
  • Income protection scheme for long term illness
  • Private health care benefit with advance cancer care
  • Employee Assistance Programme
  • Dental and optical cash back 
  • Monthly 121s, annual pay reviews and ongoing training and support to succeed
  • Hybrid/flexible working opportunities in a brand-new office environment 
  • Free onsite parking with EV charging points

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