Team Leader - Contact centre
Middlesbrough

About the Role

Middlesbrough
Contact Centre Team Leader / Team Manager
£25,000 plus a bonus, great additional benefits and progression opportunities 

With an excellent reputation, great working environment and fantastic promotional prospects, we are working with a company who are well renowned in their industry to help them find an exceptional Team Leader.

Managing a team of 12 you will come with a background of exceptional service provision in a Contact Centre environment and will be an inspiration to the teams you lead.

This client is an award-winning outsourcer/consultancy that provides consultancy services to several different industries and is rapidly growing. They are looking for hard working individuals, who are interested in developing further and progressing further in the company.

Role Responsibilities:

• Day-to-day management of an inbound customer service team
• Complete monthly 1-1’s with each member of your team
• Deliver and execute incentives to motivate and drive your team
• Identify, report on and pursue new business opportunities
• Management of CRM system to record data and leads
• Hitting individual and team monthly targets
  
  

• A consultative approach to service
• Experience with managing a small team
• Ability to use initiative
• Be driven by great earning potential and career progression
  
  
  Please feel free to apply attaching your CV and we will get back to you with feedback.