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Sales Director (Contact Centre)
West Yorkshire

About the Role

We are looking for an experienced B2B Sales Director for a fantastic, fast paced, exciting multi site business with several locations around the country.

Reporting to board level you will be responsible for overseeing multi - channel Operations for my clients (inbound & outbound) Sales environments, including hiring, training and managing employees in a very customer centric focused business.

*** The main sites are in West Yorkshire - but there a 5 sites in total ***

With a background of SME - Large contact centre leadership and through the effective leadership of a sales managers, the successful individual will have the following responsibilities:

Operational Excellence:

• Responsible for maintaining an outstanding customer service experience for our European customers, and finding ways to retain and build on our customer base.
• Inspire, motivate & lead your sales managers and their teams to deliver an excellent B2B CEX experience.
• Support & Challenge the evolving way of thinking, based on experience, to drive performance.
• Be a forward thinker, help the business to find new and exciting products to take to market. 
• Drive continuous improvement across all services and processes to ensure efficiency.
• Ensure all KPIs and SLAs are met across all our omni-channels, Phone, Email & Chat.
• Ensure both internal and external reporting is accurate and presented on time at all times  
• Minimize escalations by ensuring necessary training is provided to all Managers and Agents to be able to handle any concerns raised by our Customers quickly and accurately.

Key skills & experience:

• Have experience in managing or supervising Sales Operations in a contact centre based environment (100+ FTE). 
• Proven track record of maintaining high levels of customer satisfaction in a fast-paced sales industry.
• Leading a multi site operations within (Contact Centre)
• Board level interaction as well as rolling your selves up and supporting the business.
• Can prioritise own workload and deliver to tight deadlines, whilst maintaining attention to detail
• Knowledge of progress monitoring and reporting

Please contact Matt@cactussearch.co.uk / 07753432891.