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Dutch Senior Analyst

About the Role

My client are a leading business in their field and are looking for a Dutch speaking Senior Analyst to support on strategies to optimise the business operating model, Create business insights, KPIs and targets to measure effectiveness & lead projects and initiatives to transform performance across a wide range of


  • Managing the performance of the business outsourced partner(s) for the European market, identifying areas for improvement and devising plans to achieve the identified opportunities
  • Identifying and prioritising performance gaps with partners and internal stakeholders - leading on performance improvement strategies where required
  • Drive performance 
  • Owning deep dives in European markets and leading updates with the Care Leadership Team as well as stakeholders on specific issues
  • Informing, planning and helping develop the broader vision for Care 
  • Has 3+ years’ experience as an Operations Analyst, Consultant or or within a customer service environment in a fast moving and dynamic company - experience in Agile work is highly desirable
  • Detail and action orientated, with experience of leading performance improvement projects
  • Can prioritise effectively - leading on multiple project workstreams concurrently and  independentl
  • Is not afraid to speak up when working with more senior stakeholders and partners
  • Is knowledgeable of CRM systems (e.g. Zendesk / Amazon Connect)
  • Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH)
  • Proficiency in Dutch 

constantly on the hunt for the best candidates