Dutch Senior Analyst
London

About the Role

My client are a leading business in their field and are looking for a Dutch speaking Senior Analyst to support on strategies to optimise the business operating model, Create business insights, KPIs and targets to measure effectiveness & lead projects and initiatives to transform performance across a wide range of
KPIs. 

Duties:

• Managing the performance of the business outsourced partner(s) for the European market, identifying areas for improvement and devising plans to achieve the identified opportunities
• Identifying and prioritising performance gaps with partners and internal stakeholders - leading on performance improvement strategies where required
• Drive performance 
• Owning deep dives in European markets and leading updates with the Care Leadership Team as well as stakeholders on specific issues
• Informing, planning and helping develop the broader vision for Care 

• Has 3+ years’ experience as an Operations Analyst, Consultant or or within a customer service environment in a fast moving and dynamic company - experience in Agile work is highly desirable
• Detail and action orientated, with experience of leading performance improvement projects
• Can prioritise effectively - leading on multiple project workstreams concurrently and  independentl
• Is not afraid to speak up when working with more senior stakeholders and partners
• Is knowledgeable of CRM systems (e.g. Zendesk / Amazon Connect)
• Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH)
• Proficiency in Dutch