Customer Service Advisor
Manchester

About the Role

Due to continued success, our client is now looking to recruit a number of Customer Service Advisor’s to join their Customer Relationship Team. 
 
If you love customer service and are motivated by making life easier for others, this is the role for you.

Location: West Didsbury, Manchester (walking distance from bus/ West Didsbury tram stops) - Hybrid working - Mixture of both home & office

Salary: £20k + Bonus (Realistic OTE c£28-£30Kk). Full time, 5 days per week working on a shift rota which does include one in three Saturdays. 

Working hours / Shifts: (37.5hrs) - 3-week rotation – 8am – 4pm / 10am – 6pm / 12pm – 8pm with one in three Saturdays or Sundays

Role responsibilities: 

• Manage enquiries via inbound call or outbound to follow up on a customer’s web enquiry.
• Your role will be to assess the enquiries and look for potential opportunities
• Process a high volume of customer calls.
• Working to set key performance targets and ensuring that all enquiries are handled in accordance with service level agreements and applicable regulations.

• Preferably have previous experience as a Customer Service Advisor We are also keen to hear from candidates with relevant skills i.e. Sales Executive, Graduate, Telesales Executive.
• Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
• A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines,
• Ability to work individually and as part of a team.
• A commitment to delivering excellent customer service.
• Computer literate
• Target driven and able to successfully meet KPI measures.