Customer Service advisor

About the Role

Passionate about Customer Service?

Due to continued success, our client is now looking to recruit Customer Service Advisor’s to join their Customer care Team based in Abingdon.

If you have a background in customer service in Retail, Hospitality or contact centre, please apply!

You will be offered a generous starting salary of £22K + Excellent Benefits + 25 days Holiday + 8 Bank Holidays per year.

Bonus on top of salary and 6 monthly pay increases!

Key Duties: As a Customer Service Advisor you’ll be expected to do the following:

• Effective management of daily inbound and outbound call demand 
•Deliver exceptional customer service
• Identify, assess, and resolve customer needs on a first call resolution basis
• Be a subject matter expert for all areas of our products and services
• Encourage brand loyalty in our customers; Promote new products and services
• Provide a measured and results focused approach to customer complaints, ensuring SLAs achieved for resolution time
• Manage your own caseload, utilising strong administration and prioritisation skills
• Continually seek to improve the customer experience by identifying service improvement opportunities.
• You will receive full training and work alongside their experienced team.

About You... To be considered for the Customer Service Advisor role, you will have the following skills, qualities, and experience:

• Flexibility to work weekends as part of a 5-day working week
• Previous experience in a target driven environment
• B2C experience preferable

Twitter LinkedIn Facebook

constantly on the hunt for the best candidates