System & Process Business Lead

About the Role

We are looking for an experienced System & Process Business Lead to join our clients busy environment in Wiltshire - You will be responsible for the management and governance, ensuring the process governance framework is embedded. The role is also responsible for identifying improvement opportunities for the business.

*This role is currently hybrid (Wiltshire) but you will be able to mainly work remotely.*

Role Brief:

  • Responsible for the management and process modelling tools.
  • You will own and develop the process management strategy and process governance framework, embedding and maintaining standards for process mapping, process catalogue, and controls for the business.
  • Actively promote a culture of continuous improvement culture & strategic impact on operational process performance
  • Deliver Transformation process improvement for different projects
  • Collaborate with different areas on a variety of change - operations, improvement, and customer experience teams to support the creation of process modelling, risk & controls.
  • Process modelling and improvement identification through proactive coaching, training, and support
  • Identification of Risks, Business Dependencies and Opportunities
  • You will have a background in process architecture and modelling - proactively identify risk and controls
  • Experience with ARIS, Bizz Design as well as an understanding of modelling techniques (e.g. Agile/ Lean, EPC, BPML)
  • Experience developing & embedding process governance frameworks and strategies
  • Identifying improvement opportunities through process improvement - end-to-end lifecycle mapping.
  • Coaching and training to up skill peers in process modelling/improvements
  • Experience with - Project, change management and/ or PMO

Please contact

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