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Dutch Customer Care Team Leader
Cambridge

About the Role

We are looking for an experienced Dutch Customer Care Team Leader for a fantastic, rapid paced, exciting business based in the Cambridgshire area (Hybrid working).
 
PURPOSE OF THE ROLE
 

  • Reporting to the Customers Care Manager, you will be responsible for overseeing all day-to-day operations for the Dutch Market.
  • Managing any escalations, motivating, leading, training and developing a small team of Customer Care Agents. 
  • Thoroughly understand customers' voices in order to improve customer satisfaction.
  • Working closely with key stakeholders able to implement changes in policies and procedures in ensuring high levels of customer service are always met for your market.
 
KEY SKILLS & EXPERIENCE
 
  • Outstanding written and oral communication skills in English & Dutch, with the ability to understand and respond to customer issues.
  • Experience in people management.
  • Contact Centre Industry
  • Computer literate in all Microsoft packages with the ability to learn new skills.
  • Must be organised, with a high sense of priority.
  • Be flexible with assignments and operational changes with some expectations for overtime.
  • A keen interest in websites and their functionality; ecommerce, email communication and online marketing and merchandising.
  • High levels of numeracy, accuracy, and attention to detail.
  • Strong work ethic can work independently and as well as part of a team.
  • Excellent interpersonal skills and the ability to build and maintain strong relationships at all levels of the business and with external suppliers and providers.
 
 

constantly on the hunt for the best candidates