Resource Planning Manager

About the Role

We are working with a fantastic well known, highly successful business to find an exceptional Resource Planning Manager to join their growing multi-site organisation.
** This is a hybrid role and the company have several locations in Scotland**
You will be integral for the business success designing & implementing a Resource Plan & future plans for maintaining and developing the strategic forecast, scheduler & Real-Time capability of the operation across multiple locations.

There is high demand on the ability to understand and analyse & create actionable Intel for resource utilisation across all business areas and to work closely together with operations to ensure process creation, adherence and profitability. It is necessary that you and the organisation understands the relevant WFM objectives and aim to turn forecasts into actual schedules with an in-depth knowledge on how to deliver accuracy on predictions.
We’re looking for someone with:

  • Proven experience within a Resource Planning environment
  • Extensive Scheduling & Forecasting experience across multiple contact methods
  • Experience in using statistical and scheduling techniques
  • Strong analytical skills, with experience of dealing with complex data sets.
  • Ability to build strong relationships across functions at all levels, internally and externally.
  • Excellent verbal and written communication skills and influencing skills
  • Excellent excel skills are a must
  • Excellent MS Office capability
  • Experience with a variety of core contact centre systems
  • A collaborative and agile approach, with experience of working in a fast-paced environment
  • Ability to prioritise a large workload
  • Ability to manage multiple projects at any one time and deliver results to deadlines
Please contact

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