Inbound Retentions Agent
Home-based

About the Role

We have number of fantastic opportunities Sales Agents to join my clients rapidly expanding team. You will join on a full time, permanent basis and in return, you will receive a highly competitive salary £19,000 - £22,000 per annum, depending on experience, plus bonus and benefits.

 Candidates must have excellent home broadband connection in order to run our multiple systems.

Main Responsibilities & Duties:

  • Dealing with inbound calls from customers to assist and provide quotations and
  • policies for various insurance products
  • Making outbound calls to offer insurance quotations to existing customers and other
  • warm leads
  • Making accurate, rapid cost calculations and providing customers with quotations
  • Ensuring customers are provided with the information they need to make an
  • informed decision and purchase
  • Identifying customers’ needs, highlighting product features and benefits of policies
  • Maintain customer records and take telephone payments in compliance with security
  • Utilising skills gained learnt in training, closing sales using a consultative and
  • confident approach
  • Regularly achieving sales, service and productivity targets
  • Respond to and follow up sales and/ or service enquiries using appropriate methods
  • of communication
 
Key Skills and Attributes:
  • Effective questioning and listening skills
  • Good organisational and interpersonal skills
  • Ability to work under pressure and to tight deadlines
  • Ability to work to agreed performance targets
  • Have determination and perseverance
  • Have a smart approach to persuasion and negotiation

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