OMNI Channel Project Manager
Hampshire

About the Role

We are sourcing an experienced OMNI Channel Project Manager for our client a leading well known brand. This is a fantastic opportunity to join a rapidly growing team in a fast-changing and evolving industry. 

** This is a Hybrid Role with travel to site when required**

Main Duties and Responsibilities:

• The design, build and run the contact centre and telephony technology that is
  required to deliver and support the information systems needs of our client
• Working with key stakeholders to develop and agree the product roadmap and vision
• Gathering, managing, and prioritising implementation of Omni tools and digital applications
• Platform sprint planning and user story readiness, with the development team
• Ability to articulate and present digital roadmaps, progress, issues, and risks to stakeholders.
• Working closely with the scrum team to ensure the right customer problem is solved
• Advocating on behalf of the customer for the development team
• Development release planning and communication
• Responsible for the QA of development releases
• Troubleshooting reported website issues with business stakeholders

• Platform experience gained in a busy contact centre environment
• Experience in Email marketing and marketing preferences – with a focus on the technical capability of email service providers 
• Experience in leading platfom RFP's process  
• Experience with Chatbot, voice analytics & call recordings, whatsappp and social media.
• Great knowledge of or working with contact centre & telephony products
• Creative thinker and problem solver – doesn’t take the status quo as the only way to do things, takes inspiration from lots of sources, challenges thinking
• Strong Product role experience
•  Great knowledge of Scrum, Agile methodologies, Jira or equivalent tool, Website monitoring software