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Business Analyst
Home-based
About the Role
Our Client is looking to source an experienced Transformation Business Analyst with a strong experience in end to end delivery - The role with be WFH with travel when required.
This is an excellent opportunity to work for a growing brand and join an awesome team and be part of a new chapter for the organisation.
The successful candidate must be self-motivated and organised individual who can work on their own initiative but is also influential in bringing others along a journey towards the successful delivery of any programme of work they are responsible for, spanning a multitude of work streams.
The role for a Business Analyst will be to join a growing transformation team, implementing new CRM systems, service functions, processes, people initiatives, digital technology.
Role responsibilities:
- Providing guidance and business focus for the Transformation team - reviewing and determining the strategic Project requirements.
- Document all new process & procedures for the projects.
- Gain buy in from the stakeholder - Relationship management experience is essential as you will be responsible for communicating business changes information with internal & external stakeholders.
- Provide consultative support for the leadership team, guiding and advising to develop effective cross function support
- Define and provide intelligent information to key stakeholders
Skills and Experience:
- Experience working in a fast paced, Customer experience, complex business environment across multiple business functions.
- Strong people engagement and communication skills are essential for this individual - Stakeholder engagement & in fact management so you can influence all levels within the operation.
- Experience working on change projects including - HR, Finance, contact centre operations & IT.
- Working in an end to end capacity - taking a project from its infancy through to completion.
- Adapting your approach to suite the business requirements.
