IT Director
Home-based

About the Role

Our Client is looking to source an experienced IT Director with a strong experience in helping a business grow their IT, Digital & Technology - end to end delivery - The role with be WFH with travel when required.

This is an excellent opportunity to work for a growing brand and join an awesome team and be part of a new chapter for the organisation.

Position Overview:

• Lead and oversee the companies IT function (Network, infrastructure, change, business enterprise).
• Responsible for envisioning the IT direction for the business, creating an IT road-map.
• Define how technology enables the organisational business strategy through applications and data & change implementation. 
• Ensure that team members understand and respect functional goals, objectives, priorities, and time lines
• Effectively scale the business within the IT function globally to adequately support growth within the organisation and client requirements.
• Help optimise the business 24/7 - IT business Help desk.

• Define how technology enables the business IT optimisation strategy
• Create change and innovation within the global IT function
• Manage & strategically lead the IT function globally across multiple sites. 
• Lead IT strategic and operational planning to achieve business goals
• Foster innovation, prioritise IT initiatives, and coordinate the evaluations
• Manage current and future IT systems across the organisation
• Presenting your road map and operation plans to the board/executive team
• Create a culture of technological innovation
• Implement new channel management tools when required
• Develop and maintain the whole IT organisational structure
• Assess and communicate risks associated with changes in IT
• Develop business case justifications and cost/benefit analyses for IT spend

• Ideally you with have experience in IT - Customer Experience Contact Centre industry (Outsourcing / BPO)
• Must have a background in project planning & change management 
• Global change management experience (Channel Management -)
• Must be able to collaborate and lead people based offshore
• Strong strategic, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Successful operating & leading global IT environment
• Strong IT technical skills