Customer Service Advisor

This is a very exciting opportunity to join a well-known business with plenty of opportunities to build on your skills & your career! This business truly put the needs of their customers first, that’s why we need Customer Champions who love going above and beyond! This varied role will be part of our clients front-line team, responsible for handling phone calls & emails from advisers and customers on our clients products.

Fantastic Salary of £23,000 - £25,000 plus Bonus (Up to 10%), great working hours: Monday-Friday between 8:30am-5:30pm (35 hours) This role is on site in Salisbury with endless progression opportunities too! We have Permanent and 12 month Fixed term contracts available 

Key Duties:

As a Customer Advisor, you'll be expected to do the following:

Developing good working relationships and rapport with customer, advisers and external third parties
Building and maintaining relationships with other internal departments
Providing great customer service, demonstrating empathy and understanding
Going the extra mile; being an advocate for the customers and advisers
Liaising with stakeholders and colleagues to support identified training and education opportunities
Accurately updating the call logging software to reflect the nature and type of call
Work efficiently in an organised manner
Highlighting and sharing process improvement ideas with your colleagues and manager

About You........

To be considered for the role, you will have the following skills and experience:

A strong team player who is approachable, helpful and willing to go the extra mile
Confidence to use your own initiative and problem-solving skills
Ability to prioritise and remain agile with conflicting work demands
Experience in financial services would be beneficial
The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written
A willingness to try new things and embrace change
A positive but professional attitude