Senior Resource Planning Analyst

Job Title: Senior Resource Planning Analyst
Location: Essex

My Client are a dynamic and rapidly growing organisation seeking a Senior Resource Planning Analyst to join their team in Essex. As a Senior Resource Planning Analyst, you will play a pivotal role in ensuring the efficient allocation of resources within our multi-site operation, ultimately contributing to our success and customer satisfaction. 

As a Senior Resource Planning Analyst, your primary responsibilities will include:

• Forecasting Expertise: Utilise your forecasting skills to create precise medium to long-term forecasts for a multi-site operation, ensuring alignment with strategic objectives.
• Resource Planning: Collaborate with internal stakeholders to optimize resource levels, reducing over or under-staffing where possible.
• KPI Management: Monitor and review contact centre KPIs, ensuring service levels are met through effective planning.#

Key Skills & Experience: 

• Strong call forecasting background 
• Proficient in data analysis.
• Experience with workforce management tools (e.g., Injixo).
• Strong problem-solving skills.
• Effective communication and presentation abilities.
• Proficiency in Microsoft Excel, Word, and PowerPoint.