Complaints Manager

I am looking for an experienced Contact Centre Complaints Manager for an amazing brand in Derbyshire, With an excellent reputation, great working environment and fantastic opportunity & prospects, we are working with a company who are well renowned in their industry to help them find an exceptional Inbound Contact Centre Team Leader.

Leading a FCA regulated team of Customer Service & Complaints Advisors you will come with a background of exceptional service provision in a Contact Centre environment and will be an inspiration to the teams you lead.

Role Responsibilities:

• Day-to-day management of an inbound customer service & complaints team
• Complete monthly 1-1’s with each member of your team
• Manage the escalated complaints process to motivate and drive your team
• Identify, report on and pursue new business opportunities
• Management of CRM system, supporting your team with all L&D
• Hitting individual and team monthly CEX & Complaints targets

The Ideal Candidate:

• Exception people engagement 
• Experience with managing a small complaints team successfully 
• Ability to use initiative
• Experience with Contact Centre CRM systems
• Be driven by great CEX and career progression

Please feel free to apply or send your CV over directly to Matt Affron to be considered – matt@cactussearch.co.uk