Customer Service Advisor (Contact Centre)
Berkshire

About the Role

We’re currently looking for multiple enthusiastic Customer Service Advisor who is focused on customer service & customer experience taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing Financial Service client who are offering you the following:

Salary - £26-27.5k + company benefits (Hybrid working pattern Monday to Friday) 

 
Who are we looking for?

  • You will be required to personally handle all aspects of the Customer enquiries & support their process.
  • Communication (Email, Telephone, business workflow systems)
  • Strong contact centre customer service experience with the ability to multi task
  • A hands on approach to work related matters
  • Ability to operate well under pressure & within a result orientated/ target-driven environment 
  • Plan, organise and prioritise your workloads to meet agreed business service levels 

Required:
  • Experience in contact centre customer service handling
  • We are looking for strong communication and interpersonal skills
  • Extensive customer service experience within a contact centre
  • Analytical skills, attention to detail capabilities, the ability to maintain accurate records on business CRM
  • (Not essential) Working knowledge of UK FCA policies, regulations, and industry FS standards
Please share your CV matt@cactussearch.co.uk

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